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Service desk
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#	Item
421	Adding images to an existing gallery Creation of a new gallery Website Coordinators can create a Gallery. If you do not have a Website Coordinator you can log a request with IT Service Desk to have one created. About ga Add to Reading List Source URL: www.csu.edu.au Language: English - Date: 2013-11-23 22:35:19 Image viewers Double-click Thumbnail Microsoft Office Picture Manager Raster graphics editors Comparison of image viewers Features new to Windows Vista Graphics software Software User interface techniques
422	Service Desk Tool Maintaining categories Categories are used to group service requests, changes and problems together e.g. email & collaboration, audio visual, network. Those with a Category owner role in the Service De Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:40:29 Information technology management Information Technology Infrastructure Library Service desk
423	Incident Management - Do’s and Don’ts Author: George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-03 13:28:51 Information Technology Infrastructure Library Management Marketing Incident management Help desk IT service management Desk SysAid Technologies Information technology management Technology Service desk
424	Definition of Terms in Griffith University Incident Management Information in this document has been adapted from version 1.4 of the Griffith University Incident Management Process Handbook, 2008. Term Definition Busines Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2011-04-29 00:29:36 Information Technology Infrastructure Library Incident management Service desk Problem management Change management Service catalog Configuration Management Release management IT service management Information technology management Project management Information technology
425	Service Desk Tool Introduction to reports The Service Desk tool Reports application allows users to generate charts and lists from data in the system. Analysts can: • create pie and bar charts directly from list views Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-05 19:31:23 Microsoft Office Pivot table Report Form GUI widget Business Business intelligence Software Computing
426	Service Desk Tool Subscribing to new announcements For those who use the Service Desk tool (SDT) infrequently, or rarely go to their homepage to view Announcements, a feature allowing analysts to subscribe to SDT Announ Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:48:04 Notification system Event Computing Email Human–computer interaction
427	Service Desk Tool Creating, updating, and resolving a Change request In order that the Information Technology Infrastructure Library (ITIL) Change Management process flows smoothly, Information Services (INS) has identi Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:38:09 Business Management Method engineering Change management Technology Information Technology Infrastructure Library Problem management Change request Service Information technology management Systems engineering Standards
428	Service Desk Tool Creating and editing announcements Announcements are used to keep analysts and clients informed of events that may affect service. They may be internal or external. Internal announcements can be viewed Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:36:45 Announcement Technical communication Usenet
429	Title : Information Technology Intern Location : Goodwill Workforce Development Center, 118 52nd St, Pittsburgh, PA[removed]Description : Computer repair, imaging, miscellaneous IT Service Desk support, MS Office (Create w Add to Reading List Source URL: www.goodwillswpa.org Language: English - Date: 2015-03-04 13:27:11 Employment Internship Medical education Medical education in the United States Electronic Arts Academic term Pittsburgh International Airport Education Pennsylvania Video game development
430	Service Desk Tool New Record/One Step Close The New Record/One Step Close module is found in the Service Desk application. This module allows analysts to capture essential details before determining if the client’s is Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:43:20 Form HTML World Wide Web

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